Effective Date: July 3, 2024
At Debra Infotech Limited, we aim for client satisfaction through professional service delivery. We understand that in some cases, refunds may be requested. The following outlines our official refund policy:
1. Eligibility for Refunds
Refund requests must be made within 14 calendar days of the service purchase or start date.
The service in question must not be fully delivered, completed, or consumed.
Refunds apply only to services paid directly to Debra Infotech Limited via authorized payment methods.
2. Non-Refundable Services
Custom software or digital product development once initial design or coding work has commenced.
Time-based services such as consultancy hours, strategy sessions, or on-site visits already rendered.
Subscription-based services where usage has occurred beyond the 14-day refund period.
3. How to Request a Refund To initiate a refund request:
Email info@debrainfotechlimited.com with the subject line “Refund Request – [Your Name/Company Name]”.
Include a copy of your invoice or payment confirmation and a brief explanation of the reason for your request.
We may require additional information to verify eligibility.
4. Refund Review and Processing
Each refund request is reviewed individually within 5 business days of receipt.
If approved, refunds will be processed using the original method of payment.
Processing time may vary depending on your bank or payment provider, typically within 7–10 business days.
5. Disputes and Exceptions We reserve the right to reject refund claims that:
Fall outside the eligible timeframe
Involve services already rendered in full
Are deemed abusive or fraudulent